PowerPoint Presentation

CUSTOMER EXPERIENCE VISION

IMPLEMENTACIÓN

Discovery (Empathy)

Describe (Define)

Co-Create (Idea)

Scale (Validate)

Sustain (Optimize)

DEPLOY THE DREAM

CHANGE THE STORY

TELL THE STORY

MEET THE PROTAGONIST

EVOLVE THE IDEA

TOOLS

Interviews & observation

Customer journey

Pilot

Blueprint

Prototype

Source: DigiLab Finance

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