CRD Welcome Package

Corporate Relations Department

3. On the agreed time and date, the Resident Representative receives the items along with

the original of the ‘ ABANDONED PROPERTY NOTICE OF DELIVERY’ form

(completed in triplicate) from the commercial bank and ensures that each package is

labeled with the following:

i.

The name of the commercial bank

ii.

The name of the customer

iii.

The customer’s last known address

4. The Resident Representative takes a photograph of the items submitted for each

customer. This photograph will be printed and forwarded to Headquarters with the

packages.

5. The Resident Representative and the commercial bank representatives must sign the

relevant sections of the ‘ ABANDONED PROPERTY NOTICE OF DELIVERY’

form.

6. The Resident Representative accepts the ‘ ABANDONED PROPERTY NOTICE OF

DELIVERY’, and inserts one copy into the secure package with the abandoned property

items for delivery as part of the currency shipment. The Resident Representative gives

one of the copies to the commercial bank representative and retains a copy for the agency

office’s records.

(B) Processing Claims for the Contents of Safe Deposit Boxes Held by the ECCB

Commercial banks periodically submit requests for the return of abandoned property on behalf of

their customers. Once a claim is received from a commercial bank, the Unit Head, Financial

Intelligence and Analysis Unit - BMOD sends a memo to the Agency Office to advise that

arrangements are to be made to receive and return items to the commercial bank on behalf of the

customer.

1. Upon receipt of the items from the ECCB Headquarters, the Resident Representative

must contact the Operations Manager or other designated representative of the

commercial bank and arrange the date and time for the collection of the items by the

commercial bank.

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