PowerPoint Presentation

SUPPORTING DIGITAL TRANSFORMATION: WHY

Tier II Banks & MFIs

Back to 2017…

Larger FIs around the globe

Reduction in Cost-to- Income Ratio

• Digital transformation perceived as something related and managed by technology

Improvement in operating income

VS.

Increase in profits

• Isolated tech initiatives that were not aligned to business strategy

Increase in new customer acquisition

3

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