ECCB Communications Workshop for ECCU Media Practitioners

Eastern Caribbean Central Bank

STATUTORY CODES OF CONDUCT

Appropriate product design and delivery

Collection and use of personal information

Collection and debt recovery practices

Methodology for pricing

Access and inclusion

Retention period for information in digital form

Procedures to enforce security interests

Treatment of incidents of suspected fraud, scams Timely reconciliation or adjustment of accounts

Prevention of over indebtedness

Education and awareness

Fair and respectful treatment

Complaint handling procedures

Transparency and disclosure

Data privacy

Transforming the ECCU Through Innovation and Collective Action

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