ECCB 2023-2024 Annual Report

EASTERN CARIBBEAN CENTRAL BANK ANNUAL REPORT 2023 - 2024

The Bank collaborated with the United States Treasury Department to convene technical meetings on Citizenship by Investment Programmes, under the theme: “Strengthening Cooperation to Protect CBI Programmes in the Eastern Caribbean”.

A n assessment of the Bank’s 2022 - 2026 Strategic Plan indicates that the Bank is on track to achieve its strategic objectives in 2026. Notably, three of the 17 initiatives undertaken during the strategic period, namely: the Strategic Management Performance Solution, the Implementation of the New ECCB Website and the Administration of the Financial Inclusion and Literacy Survey were successfully completed. In addition, the Campus Greening initiatives continues ahead of schedule with the installation of external LED lights. During the strategic period, the Bank is expected to undertake a comprehensive analysis to determine the expected financial impact of the project – mainly on the Bank’s energy cost. Six initiatives (35.0 per cent) are currently on track, which includes the passage of the Credit Reporting Bill, the licensing of the Every Data Credit Bureau, to operate in all member countries and sharing of data with seven LFIs.

off track their scheduled progress but are still anticipated to be completed within the strategic period. Six initiatives (35.0 per cent) of the total are delayed in implementation. There is increased ongoing emphasis to ensure that the strategic risks identified from delayed and off-target projects are mitigated to ensure that the Bank’s Strategic Plan is successfully implemented. The first semi-annual issuance of the comprehensive Customer Satisfaction Survey was completed. The Customer Satisfaction Survey was conducted to gauge the opinions and experiences of ECCB’s valued customers regarding its products and services. While there are some areas warranted immediate attention for improvements, the results indicated overall, there is a high level of satisfaction (85.0 per cent) with products and services, service quality (86.0 per cent), positive sentiment (91.0 per cent), and a high likelihood of continued patronage and recommendations from customers (92.0 per cent).

Two initiatives (12.0 per cent) are currently

Y outh XP ress The Bank strengthened its outreach to young people in its member countries through the production of two new series of its youth-focused, video series dubbed ‘YouthXpress’. YouthXpress highlights youth-related issues and to provide a platform for youth to express themselves about matters of importance to them. ‘Youth in the Creative Industry’ and ‘Youth in Government’ were the areas of focus for the two seasons released during the financial year. The interviews featured young people actively involved in those areas, sharing their experiences and advice. View the Youth Xpress Series

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