ECCB 2018-2019 Annual Report and Statement of Accounts

ORGANISATIONAL EFFECTIVENESS

Continue to transform the ECCB Along S.T.A.R Values ECCB S.T.A.R Awards

The ECCB S.T.A.R Awards recognise and celebrate the individuals and the department which exemplify the Bank’s mantra of: Service Excellence, Teamwork and Truth Telling, Accountability and Results. The Awards are presented in two categories: Individual and Department. Nineteen individual nominations and three department entries were submitted for consideration. The 2018 awards were presented at the Bank’s Annual Banquet and Awards Ceremony held on 8 December. Department S.T.A.R Award The Banking and Monetary Operations Department (BMOD) received the 2018 Departmental STAR. The BMOD was instrumental in facilitating the overall implementation of Phase Two of the Eastern Caribbean Automated Clearing House, and the Electronic Funds Transfer System, thus making payment settlements in the ECCU faster and more secure. The department was also instrumental in revitalising the Eastern Caribbean Payments Council. The BMOD also embraced the mandate of improving the Bank’s profitability by undertaking several initiatives which will result in approximately 2.8 million dollars in cost savings annually. In addition, the department embarked on several initiatives to enhance team spirit, including: recognising staff members for Mother’s Day and Father’s Day; and engaging in activities outside work such as: Christmas party and movies nights.

Governor Antoine presents the 2018 Department S.T.A.R Award to Director, Banking and Monetary Operations Department, Raquel Leonce

Individual S.T.A.R Awardees The six staff members rewarded for exemplifying the S.T.A.R mantra were: 1. Livia Bertin-Mark, Examiner - Bank Supervision Department

2. Acklyn Blaize, Corporate Relations Officer - Corporate Relations Department 3. Gwendy Francois-Anselm, Human Resource Officer, Human Resource Department 4. Exzaver Garvey, Office Attendant - Support Services Management Department 5. Paula Hazel, Security Officer - Support Services Management Department 6. Micah John, Assistant Facilities Engineering Technician in the Support Services Management Department

Banking and Monetary Operations Department Team

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