Caribbean Digital Transformation Program Workshop

Covid-19 has accelerated the digitization of businesses

• Business Pulse Surveys conducted in 60 countries and covering more than 100,000 firms indicate that digitization has been a very important firm response to the crisis. • Large firms have increased digitization the most. Does this mean that the digital divide could widen?

• Digitization has been partial— mostly focused on marketing and sales.

• Many public support programs have not reached the firms that needed them the most.

Source: World Bank Business Pulse Survey (2021) survey-dashboard

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