2019-2020 Annual Report and Statement of Accounts

AREAS OF FOCUS

6. Continuation of the Emerging Leaders Programme, Cohort 2, for leadership development and succession planning; 7. Development of a database of ‘Subject Matter Experts’ to leverage the intellectual capital within the Bank and foster an environment for sharing of ideas and perspectives; 8. Development and continuous monitoring of key HR metrics to inform sound decision-making; 9. Development and review of key policies to guide the critical operations of the Human Resource Department and to improve the overall HR function within the Bank in particular Promotions Policy, Onboarding Policy, Code of Ethics Policy, Telecommuting Policy, Health and Safety Policy, Whistleblower Policy and HR Strategy in keeping with the Bank’s Strategic Plan 2021 – 2026; and 10. Introduction of telecommuting on a mandatory or voluntary basis, as required, providing staff the opportunity to work remotely as an alternative and flexible working arrangement.

Foster a Culture of Continuous Learning and Professional Development In an effort to create an environment conducive to staff’s continuous improvement, the Bank will seek to implement a state of the art training facility in the coming year.

Utilise Technology to Inform Data-Driven Decision Making In the 2020-2021 financial year, the ECCB will continue to increase efforts towards the implementation of a Supervisory Technology (SupTech) solution.

Internal Management Based on the results of the Bank wide risk assessment and the Bank’s strategic priorities, some of the areas of focus during the upcoming period include: 1. Audit of the effectiveness of the Human Resource Department in delivering its mandate of staffing and recruitment and staff benefits; 2. Audit of the Transaction Posting and SWIFT at the Banking and Monetary Operations Department; 3. Cyber Security and Penetration Testing Audit; 4. Audit of the arrangements in place for the delivery of the DXCD Caribe Pilot Project; 5. Audit of the operations of the Office of Corporate Strategy and Risk Management; and 6. Audit of the Procurement Process at the Support Services Management Department. In addition, during the upcoming period, an IMF Safeguard Assessment of the Bank’s governance structure and systems of internal control would be conducted. The Bank will also: 1. Implement an Electronic Signature Solution to expand the ECCB’s campus greening initiative; 2. Complete implementation of the Currency Management Solution; 3. Continue the upgrade of the Bank’s cabling infrastructure;

4. Upgrade the UPS and Server Infrastructure; and 5. Implement Mobile Device Management Solution.

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| EASTERN CARIBBEAN CENTRAL BANK ANNUAL REPORT 2019-2020