2019-2020 Annual Report and Statement of Accounts

ORGANISATIONAL EFFECTIVENESS

Continue to transform the ECCB Along S.T.A.R Values ECCB S.T.A.R Awards Through its S.T.A.R. Awards, the ECCB continues to recognise and celebrate individuals and the department which exemplify the Bank’s mantra of: Service Excellence, Teamwork and Truth Telling, Accountability and Results. The S.T.A.R. Awards are presented in two categories: Individual and Department. Twelve individual nominations and eight department entries were submitted for consideration. The 2019 awards were presented at the Bank’s Annual Banquet and Awards Ceremony held on 7 December. Department S.T.A.R Award The Management Information Systems Department (MISD) received the 2019 Departmental S.T.A.R. Award. During the year, the MISD provided staff with faster more efficient ways of executing their work programmes, including the “do-it-yourself” password reset guidelines. The team is always ready and willing to assist and responds expeditiously to all requests for assistance.

ECCB S.T.A.R. Mantra

Individual S.T.A.R Awardees The six staff members rewarded for exemplifying the S.T.A.R mantra were: 1. Delia Cox-Watkins - Bank Supervision Department 2. Niall Pistana – Banking and Monetary Operations Department 3. Liane Irish-Wade – Bank Supervision Department 4. Rochelle Harris – Research Department 5. Linda Felix-Berkeley, Corporate Relations Department (Agency Office, Grenada) 6. Allister Hodge – Research Department

Director, Management Information Systems Department, Cindy Parris-Gilbert receives the S.T.A.R. Award from Govenror Antoine on behalf of the department

| EASTERN CARIBBEAN CENTRAL BANK ANNUAL REPORT 2019-2020 29